Dragging a paying customer off a plane is just wrong, even without harming them.
Everyone involved in harming this person should face criminal charges.
It should/needs to be illegal to deny a service or product after it has been paid for. With one exception and that is if that service/product no longer exist. Needing the seats for employees shouldn’t enable you to deny a customer a service they paid for. If the employees needed to be on a flight it should’ve been them that were forced to take a different one. There must have been a reason that someone that it was acceptable to use force to remove someone from the plane. I would assume that its happened several times before and not gotten any attention and no one was reprimanded. Maybe this was the first time and if it was lets hope its the last.
Overbooking anything should be illegal. I would support legislation to prevent this and fines for any business that overbooks something. We apparently need the same for when a business intentionally harms its customers also. Speaking of government fines should be a percentage of the business’s annual profits not a fixed amount. So that it actually acts as a deterrent. We need to send a message to corporations that it’s not okay to break the law.
James A Bass